Agent Management

Monitor performance and manage your customer service team

SJ

Sarah Johnson

Senior Support Agent

Customer Success

4.8
Satisfaction
1,247
Total Calls
94.2%
Resolution
sarah.johnson@company.com
Hired Mar 14, 2023
Active
MW

Mike Wilson

Support Agent

Technical Support

4.5
Satisfaction
892
Total Calls
89.1%
Resolution
mike.wilson@company.com
Hired Jul 21, 2023
Active
TM

Tom Martinez

Lead Support Agent

Customer Success

4.9
Satisfaction
1,854
Total Calls
96.8%
Resolution
tom.martinez@company.com
Hired Nov 7, 2022
Active
ED

Emily Davis

Support Agent

Billing

4.3
Satisfaction
567
Total Calls
87.4%
Resolution
emily.davis@company.com
Hired Jan 9, 2024
Active
RB

Robert Brown

Senior Support Agent

Technical Support

4.6
Satisfaction
2,103
Total Calls
91.2%
Resolution
robert.brown@company.com
Hired May 13, 2021
Inactive
4
Active Agents
4.6
Avg Satisfaction
6,663
Total Calls
91.7%
Avg Resolution

Showing 5 of 5 agents